Government Vet (in)Efficiency

This morning I took one of my cats, Choccy, to the government vet in Cheras. She was feeling a little under the weather; sniffing, sneezing, the works. Anyway, we got there around 9:30am, and there were hardly any patients + owners around, so on to the registration counter.

Before that, let me describe the environment a little. It looks pretty well-maintained, clean, spacious, BUT, the air is so full of germs you can fall sick in minutes. I did. After about 30 minutes of exposure, my eyes start to water and my nose started running a full tap. I'm beginning to wonder whether the animals are brought there to be cured or killed.

Anyhoo, back to the story. The tudung makcik at the counter was on the phone, talking to her family (it was obvious) and not even paying attention to us. My mom kept trying to get her attention, but she still blabbers on and on over the phone. My mom handed over our reg card, she took a look at it and put it down and continued blabbering. This took about 5 minutes before she finally decided to hang up and serve us.

She got up and went looking for our file. About a minute later, she came back, with a file, but it didn't belong to us. Although the number on our card and on the file match, it's definitely not ours. Another employee (young Indian man) came by to help out. So off we send her to look for our folder based on another card that we have (yes, we have two, blame them for giving us TWO DIFFERENT REGISTRATION NUMBERS) and came back with another file. Again, it didn't belong to us, and the number didn't even match. Apparently, they can't differentiate between 0237 and 0236.

My mom made a fuss about how often we've come by (roughly 3-4 times a year) and yet they can still misplace/lose our file! A third employee (seems like the supervisor) came over to see what happened, and asked my mom for her IC. She handed it over, they keyed in the number in the computer, and voila, NO RECORDS.

At this point, I'm already pissed, my mom's pissed, and there are a few people waiting behind us to register. To keep it simple, they decided to issue a new file with the number we have been using. 0237. Lo and behold, the Indian man WROTE THE NUMBERS WRONG. He wrote 023A(A) instead of 0237(A). Fortunately, my mom and the supervisor noticed this and told him to rewrite a new one. He was grinning like a cheshire cat.

They say they will locate the original file and it's going to take a few days. I say bullshit. There were 3 employees there, not counting the supervisor, and all they did was sit around like lazy asses. Is it THAT difficult to locate a file with a name spelled in BIG CAPITAL LETTERS? They don't have records the size of the national archives, mind you. Only 4 cabinets. I could do it in an hour!

Registration = 30 minutes.
Waiting for turn = 10 minutes.
Checkup = 5 minutes.
See the problem?

So my advice is, if you can afford it, don't go to this vet. You'll be wasting precious time and hair dealing with these inefficient idiots, although the vets themselves are very efficient. To the government, FIRE THESE PEOPLE OR TRAIN THEM PROPERLY. I've seen monkeys do better work.

PROS: Cheap (cost us RM31 for checkup, meds and vaccination), hardly anyone goes there around 9-10am, efficient vets.

CONS: Inefficient employees, unhygienic environment, no proper procedure.

P.S. I got home with a flu. Go figure.

Sound Designer or Sound Engineer?

1. Designer, noun, person who devises or executes designs, especially one who creates forms, structures, and patterns.

2. Engineer, noun, a person trained and skilled in the design, construction, and use of engines or machines, or in any of various branches of engineering.

Maybe I should label my self as the "Sound Design Engineer"? lol